CallRevu’s Trusted Reseller Calling Solution Ensures Customers Pick Up
Technology verifies calls are NOT bot calls or spammers
BALTIMORE, May 10, 2022 /PRNewswire/ – CallReviewed, an industry leader in automotive call monitoring and analytics, increases call answer rates for automotive retailers with its Trusted Dealer Caller technology solution. CallRevu’s Trusted Dealer Caller feature verifies that outbound dealer calls are Actually from a legitimate source and not from bot callers or spammers.
Spam calls continue to increase every year, causing many people to think twice before answering a call. In 2020, spam calls reached 56 million, up from 43 million in 2019. Automotive retailers rely on their phone for important service updates or sales inventory opportunities. CallRevu’s Trusted Dealer Caller technology prevents the call from being flagged as spam. This is a huge win for automotive retail marketing, operations and sales teams, saving time, avoiding frustration and building trust.
CallRevu customers simply need to activate the Trusted Dealer Caller feature, which is provided free of charge as part of the CallRevu platform and supports the FCC requirement for telephony providers called STIR/SHAKEN. Data shows that connection rates increase significantly for CallRevu customers who have activated the Trusted Dealer Caller solution. A large automotive group immediately saw a 5% increase in outbound connection rate, as well as a drop in the number of blocked calls.
The CallRevu Trusted Dealer Caller solution also combats inbound spam calls to dealers, which can be a source of frustration, diverting attention from sales and service. It’s all part of CallRevu’s vision and commitment to continuous innovation that provides automotive dealerships with solutions that drive ROI and customer experience.
CallReviewed is the only call management solution made in dealerships for dealerships. CallRevu listens to your calls so you don’t have to and notifies you within minutes of mishandled sales opportunities, potential CSI issues, even phone routing and connectivity issues. Our call monitoring service helps dealers in the United States and Canada convert calls to appointments to improve the bottom line. We track, listen, summarise, alert, report and accompany all phone data analytics to help dealerships drive more call-to-meet conversions.
CallRevu’s Trusted Dealer Caller solution supports the FCC requirement for telephony providers called STIR/SHAKEN, which is a framework of interconnected standards. STIR/SHAKEN stands for STIR (Secure Telephone Identity Revisited) and SHAKEN (Signature-based Handling of Asserted Information Using toKENs). This means that calls traveling over interconnected telephone networks would have their caller ID “signed” as legitimate by originating carriers and validated by other carriers before reaching consumers. STIR/SHAKEN digitally validates the transfer of telephone calls passing through the complex network of networks, allowing the telephone company of the consumer receiving the call to verify that a call is indeed originating from the number displayed on the caller ID.